Our Policies
All material in this website and in the Preschool Express Kindergarten Readiness Workbook is protected by U.S. copyright laws. However, permission may be granted to use the content on a case-by-case basis. Requests should be made via the Contact Us page. From there, you may either submit the request electronically or by mail. We will try to be prompt in our reply.
Paying Online through PayPal (MasterCard, Visa, Discover, Debit Card, Bank Payment): Upon completing your shopping, you will be redirected to a secure website hosted by PayPal to begin the payment process. After this process is completed, PayPal will return you to our website.
Paying through the Mail (MasterCard, Visa, Discover, Personal Check, Money Order): To place an order through the mail, please follow the instructions for paying online. When you arrive at the Confirm Payment page, enter your credit card information, but do not click the Pay button. Simply print the completed page and mail it with your payment to Verna’s Kids, 1002 5th Street, Canyon TX 79015. Although ordering through the mail will take longer to process, using the online forms that we provide will assure that all of the essential information for processing and shipping your order is complete.
*If paying with a credit card, please make certain that your address matches the billing address on your credit card statement.
*If paying through the mail by personal check, please note that shipment of your order will be delayed as we wait for your payment to clear the banks. To shorten this amount of time, you may choose to send a money order or pay by credit card. Please do not send cash. Also, please note that a $10 returned check fee will be imposed to cover charges that we incur from our bank.
*To request a volume discount, to pay by purchase order, or to inquire about fundraisers, please contact us via our Contact Us page.
The law requires that we collect and remit sales tax on orders shipped to Texas, as we have a retail presence in that state. The current Texas sales tax rate will automatically be calculated for items being shipped to Texas addresses.
*All orders are shipped from our office in Canyon, TX, within 2 business days, with the exception of orders paid for by personal check. Shipment of these orders may be delayed, but we will ship these orders within 2 business days after these funds have been transferred to our account.
*At this time, we are not accepting orders for shipment outside the United States or to APO or FPO addresses.
*All orders will be sent U.S. Priority Mail unless prior arrangements have been made to ship via an alternate shipping method. Please submit any special shipping requests via our Contact Us page. Shipments made by Priority Mail require 1-3 business days (to most domestic destinations) from time of shipment.
*Please note that shipping fees are per address. If you would like to ship items to more than one address, you will need to place separate orders.
We strive to offer products and services that please our customers. If, however, you are not completely satisfied with your purchase and would like to exchange or return an item, you must contact us for a Return Authorization Number before shipping the item back to us. Items returned for exchange or for refund of purchase price (less shipping and handling) must have been purchased within the past 60 days and must be in new condition.
To contact us for a return or exchange, please use our Contact Us page. Within 1-2 business days, we will issue you a Return Authorization Number, as well as instructions for shipping the item back to our store. Upon receipt of the returned item, we will gladly honor your request by exchanging the item or by issuing you a refund to your credit card or by check.
Effective 4/01/05
We respect your privacy and will not share any personally identifiable information (name, address, phone, email address, payment information) that we collect from you with third parties, with the exception of venders with whom we contract to fulfill certain services (shipping, payment processing). We may, however, use this information to communicate with you about your purchase or to contact you about new products or services that we think you would find interesting. If you would prefer that we not contact you in the future, please let us know via our Contact Us page.
Other information that we collect from your visiting our website is recorded in our log files. This information, such as the date and time that you visited our website, which pages you visited, how you accessed our website, your Internet Protocol number, and the domain you used to access the Internet, does not identify you personally. Our web server collects this information solely to help us better understand your shopping preferences and to help us improve our website.
Like other websites, some pages in our website may use “cookies” to help you navigate our website or to keep track of purchases you make. A cookie is merely a random number that we assign to your computer to identify your computer. Although it will reside on your computer, it will not be able to read data stored on your hard drive nor will it be able to identify you personally unless you knowingly provide this information. For more information about browsers and cookies, you can visit http://www.microsoft.com/info/cookies.htm.
We may provide links to related websites that we think may be of interest to you. Please be aware that we are not responsible for the security or confidentiality policies implemented by these sites. We advise you to check the privacy policy of websites that you link to.
Although the security of our website is protected by servers using 128-bit SSL (secure socket layer) encryption technology, no Internet or bricks-and-mortar security system is impenetrable. We cannot fully guarantee the security of our databases, nor can we assure you that information you supply to our website will not be intercepted while being transmitted to us over the Internet.
As well, we do not personally process your payment transactions on our website. Instead, we rely on PayPal to handle all of our payment processing in a fast and secure manner. Since PayPal does not reveal your financial information to us, we do not need to store your credit card or banking information on our computers.
If, however, you would feel more comfortable submitting your payment or correspondence through the postal service, we encourage you to use the following address: Verna’s Kids, 1002 5th Street, Canyon TX 79015.
We reserve the right to amend the terms of this Privacy Policy. Any changes will be posted on this page along with the date the changes came into effect.
